Contact Information Policy

We at Jiva-Tattva value your feedback and inquiries! This Contact Information Policy explains how you can reach us regarding our website, products, services, or any other related concerns.

Preferred Contact Methods:

• Email: Please direct general inquiries and customer service requests to wecare@jivatattva.in
• Phone: For urgent matters or support assistance, call us at [phone number] during our business hours [business hours].
• Contact Form: Use the Contact Us form available on our website for detailed messages or specific questions.

Customer Support:

• Our customer support team is available to assist you with any questions or concerns you may have regarding our products, orders, or services. You can reach our customer support team via email or phone during our business hours.

Business Hours:

• Our business hours for customer support are as follows:
• Monday to Friday: 10:00 – 17:00
• Saturday and Sunday: Closed

Response Time:

• We aim to respond to all emails within 2 business days.
• We strive to answer phone calls within 60 minutes during business hours.
• Contact form submissions will be reviewed and addressed promptly, based on urgency and complexity.

Social Media:

• While we monitor our social media pages for mentions and comments, we encourage using the aforementioned options for direct communication. For social media-specific concerns, you can reach us at:

1. Facebook: [Facebook page link]
2. Twitter: [Twitter handle]
3. Instagram: [Instagram handle]

Third-Party Marketplaces:

• For inquiries or concerns related to purchases made through third-party platforms like Amazon, Flipkart, or Jiomart, please contact their respective customer service teams directly. Each platform has its own established contact procedures and policies.

Data Privacy:

• We understand the importance of data privacy and security. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Updates and Changes:

• We reserve the right to modify this Contact Information Policy at any time without prior notice. Please review this policy periodically for any changes.

Contact Information:

• Customer Service Email: [customer service email address]
• Phone Number: +91 9990451900 (10:00 to 17:00)
• Website Contact Form: [link to contact form]
• Facebook: [Facebook page link]
• Twitter: [Twitter handle]
• Instagram: [Instagram handle]

 

Privacy of Contact Information:

• We respect your privacy and will only use your contact information to respond to your inquiries or provide customer support. We will not share your contact information with any third parties without your consent, except as required by law.

 

Feedback:

• We value your feedback and suggestions. If you have any comments or suggestions for improving our products or services, please let us know. Your feedback helps us enhance the customer experience.

Disclaimer:

• This Contact Information Policy is for informational purposes only and does not constitute legal advice.

Contact Us:

• If you have any questions about our Contact Information Policy, please contact us at:
  919990451900. Mobile: +919990451900.
  919990451901. Email ID: wecare@jivatattva.in

 

 

Jiva-Tattva values your communication and feedback. We are committed to providing you with a convenient and responsive contact experience