Privacy Policy

Effective Date: 2024-02-13 (Last Updated: 2024-02-12)

Introduction:

Jiva Tattva ("us", "we", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (the "Service"). By using the Service, you agree to the terms of this Privacy Policy.

Information We Collect:

• Personal Information: This includes data that can identify you, such as name, email, phone number, postal address, and payment details. You provide this when creating an account, placing orders, subscribing to our newsletter, contacting customer service, or participating in other activities on the Service.
• Non-Personal Information: This includes data that doesn't directly identify you, like browser type, operating system, IP address, device IDs, browsing history, and search queries. We may collect this automatically through cookies and other tracking technologies.
• Website Usage Data: We collect information about your interactions with the Service, including browsing history, IP addresses, clickstream data, cookie data, etc. We use clear explanations about cookies and analytics tools.
• Information From Other Sources: In some cases, we may gather data from third-party sources like social media platforms or marketing campaigns. We disclose this clearly.

How We Use Your Information:

• Order Processing and Delivery: We use your information to process orders, deliver products, and manage customer accounts.
• Communication and Marketing: We may use your data to communicate via email, SMS, or other channels for order updates, promotions, offers, and surveys. We'll obtain your consent for marketing activities.
• Website Improvement and Analytics: We use your data to analyze website usage, improve user experience, and personalize content.
• Fraud Prevention and Security: We use your data for security purposes, including fraud prevention and identity verification.

How We Share Your Information:

• Third-Party Service Providers: We may share your information with service providers who help us operate the Service, like payment processors, shipping companies, and marketing agencies. These providers are only authorized to use your data for the specific services they perform.
• Legal Requirements: We may disclose your information to law enforcement or government officials if legally required or to protect our rights and interests.

Purpose of Collection:

• We clearly state the reasons for collecting user information, for example:

1. Processing orders, shipping products, and providing customer support.
2. Sending targeted promotions and offers (with your consent).
3. Analyzing website usage and improving user experience.

User Choices and Control:

• You can access, update, or delete your personal information by logging into your account.
• You can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send.
• You can adjust your cookie settings in your browser to control how cookies are used.

Data Security:

• We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Children's Privacy:

• We do not knowingly collect information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can delete it.

Third-Party Links:

• The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

Retention Period:

• We clearly state how long we retain user information:

1. We may retain order history for a certain period for customer support purposes.
2. We may retain personal information used for marketing emails until the user unsubscribes.

Changes to this Privacy Policy:

• We may update this Privacy Policy from time to time. We'll notify you by posting the new Policy on the Service. Please review it periodically for any changes.

User Rights:

• We inform users of their rights regarding their personal information, including the right to:

1. Access, correct, delete, or restrict the processing of their data.
2. Provide instructions on how users can exercise these rights.

Protecting Your Information:

• We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your information.
• However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Cookies and Tracking Technologies:

• We explain the use of cookies and other tracking technologies, detailing the types used, their purpose, and how users can manage their cookie preferences.

Contact Information:

• We provide clear contact information for users to reach out with privacy-related inquiries or concerns, such as an email address or a dedicated contact form.