Payment Processing Policy

Thank you for choosing Jiva-Tattva! We appreciate your business and want to ensure a secure and transparent payment experience. This Payment Processing Policy outlines the methods we accept, security measures employed, and other relevant information regarding your online transactions.

Accepted Payment Methods:

• For your convenience and security, Jiva-Tattva currently accepts the following payment methods:

1. Credit Cards:Visa, Mastercard, Maestro, American Express, Rupay
2. Debit Cards:Visa Debit, Mastercard Debit, Maestro Debit, Rupay
3. Net Banking:Major Indian banks supported through secure payment gateways
4. UPI:Pay instantly using your Unified Payments Interface (UPI) app.
5. Wallet Payments:Popular mobile wallets like Paytm, PhonePe, GPay
6. Cash on Delivery (COD):Limited availability, subject to minimum order value and area restrictions.

Payment Security:

• Jiva-Tattva takes your financial information seriously and is committed to protecting it. We utilize industry-standard security measures, including:

1. Secure Socket Layer (SSL) encryption:Protects your data transmission during checkout.
2. PCI-DSS compliance:Ensures adherence to stringent Payment Card Industry Data Security Standards.
3. Fraud detection and prevention systems:Monitor suspicious activity and protect against unauthorized transactions.

Payment Processing Fees:

• No additional processing fees are charged for any online payment methods. However, please note that your bank or card issuer may charge their own fees.

Payment Verification:

• We may occasionally require additional verification for your payment for security reasons. This may involve a phone call or email confirmation to ensure the legitimacy of the transaction.

Currency:

• All transactions on our website are processed in Indian Rupees (INR)

 

Payment Processing Time:

• Payments are processed in real-time, and your order will be confirmed immediately upon successful payment authorization. In case of payment failure or pending authorization, please contact our customer service team for assistance.

 

Order Verification:

• We reserve the right to verify your order and payment information before processing. This may involve contacting your issuing bank or requesting additional verification steps.

Order Cancellation and Refunds:

• If your order is cancelled before shipment, your payment will be refunded in full using the original payment method. For orders returned or exchanged, please refer to our Return & Refund Policy for details on refund processing timelines.

Fraud Prevention:

• We take fraud prevention seriously and reserve the right to refuse or cancel any order suspected of fraudulent activity. In such cases, we may contact you to verify your identity or request additional information.

Order Processing:

• Once you place your order and select your preferred payment method, your payment will be authorized for the order amount. If the authorization is successful, your order will be processed and shipped according to our Shipping Policy.

Payment Disputes:

• If you have any concerns or disputes regarding a payment made on our website, please contact us at [contact email or phone number] with your order details, and our customer service team will assist you promptly.

Payment Processing Policy Changes:

• We reserve the right to modify or amend our Payment Processing Policy at any time. Any changes to the policy will be reflected on this page.
• This Payment Processing Policy is subject to change without prior notice. We encourage you to review this policy regularly for updates.

Disclaimer:

• Jiva-Tattva is not responsible for any charges or fees incurred by your bank or card issuer related to your online transactions. We recommend contacting your bank or card issuer for further information regarding their specific policies and fees.

Contact Us:

• If you have any questions about our Payment Processing Policy, please don't hesitate to contact our customer service team at:

919990451900. Mobile: +919990451900.
919990451901. Email ID: wecare@jivatattva.in

We appreciate your understanding and trust in Jiva-Tattva. We strive to provide you with a secure and convenient online shopping experience.