Shipping Policy

Effective Date: 2024-02-13

Thank you for choosing Jiva-Tattva! We're excited to deliver our high-quality grocery items directly to your doorstep. This Shipping Policy outlines the details of how we ship your orders to ensure a smooth and enjoyable shopping experience.

Shipping Areas:

• Currently, Jiva-Tattva delivers grocery items within India only.
• We are constantly expanding our reach, so please check back for updates if your area is not currently covered.

Shipping Methods & Estimated Delivery Times:

• Jiva-Tattva offers various shipping methods to cater to your needs:

1. Standard Shipping:Delivered within 5-7 business days. Free on orders above ₹1500/- [minimum order amount for free shipping].
2. Express Shipping:Delivered within 3-5 business days. Additional charges apply.
3. Next-Day Delivery:Available in select cities within 24 hours. Additional charges apply.

• Please note that these are estimated delivery times and may vary depending on your location and other factors. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Shipping Costs:

• Shipping costs are calculated based on the chosen shipping method, order weight, and delivery location. You can see the estimated shipping cost during checkout before confirming your order.

Order Processing:

• Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please be aware that during peak seasons or promotional periods, order processing times may be slightly longer.

Tracking Your Order:

• You can track your order status and estimated delivery date by logging into your Jiva-Tattva account or using the tracking number provided in your shipping confirmation email.

International Shipping:

• Currently, Jiva-Tattva does not offer international shipping. However, we are actively working on expanding our reach and will update this policy accordingly.

Returns & Exchanges:

• We strive to provide you with the highest quality products. However, if you are not satisfied with your order, you can return or exchange it within 5 days of receiving it.
• Please refer to our Returns & Exchanges Policy for detailed information and procedures.

Delivery Issues:

• If you have not received your order within the estimated delivery time, please contact us at wecare@jivatattva.in or +919990451900 with your order number, and we will investigate the issue promptly.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately at [customer service contact information]. We will be happy to resolve the issue promptly and to your satisfaction.

Shipping Restrictions:

• Jiva-Tattva reserves the right to restrict shipping to certain areas or items due to safety, regulatory, or logistical limitations. We will notify you of any such restrictions during the checkout process.

Shipping of Jiva-Tattva Brand Products Only:

• We sell only Jiva-Tattva brand products on our website. No other brand items will be sold.

Shipping Policy Changes

• We reserve the right to modify or amend our Shipping Policy at any time. Any changes to the policy will be reflected on this page.

Contact Us

• If you have any questions about our Shipping Policy, please contact us at:
  919990451900. Mobile: +919990451900.
  919990451901. Email ID: wecare@jivatattva.in

Disclaimer:

• Delays can sometimes occur due to shipping carriers, customs, or unforeseen circumstances. We will do our best to track your order and keep you updated.

 

Thank you for choosing Jiva-Tattva!

We are committed to providing you with exceptional service and quality products. If you have any questions about our Shipping Policy, please don't hesitate to contact us.