Return & Refund Policy

 

Effective Date: 2024-02-13

At Jiva-Tattva, we strive to deliver the highest quality grocery items to your doorstep. However, we understand that sometimes things don't go as planned. This Return & Refund Policy outlines our procedures for returning or exchanging Jiva-Tattva products purchased from our website.

 

• Eligibility:
• To be eligible for a return within 7 business days, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are not in their original condition or are damaged or missing parts for reasons not due to our error will not be eligible for return.
• Please note that we do not accept returns or exchanges for:
  1. Opened or used products.
  2. Products damaged after delivery.
  3. Products that have been tampered with.
  4. Products purchased outside of our website (e.g., Amazon, Flipkart, Jiomart).

 

Returns:

• We want you to be completely satisfied with your purchase from Jiva Tattva. If for any reason you are not satisfied, you may return the item(s) within 7 business days of receipt for a full refund or exchange.

Return Process:

• To initiate a return, please contact us at [contact email or phone number] with your order number and details of the item(s) you wish to return. Our customer service team will provide you with instructions on how to return the item(s) or please follow these steps:

1. Login to your Jiva-Tattva account and visit the "Order History" section.
2. Locate the order you wish to return or exchange and click on "Return/Exchange Request."
3. Select the items you want to return or exchange and specify the reason for your request.
4. Submit your request. Our customer service team will review your request and send you further instructions within 2 business days.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges:

• If you wish to exchange an item, please contact us at [contact email or phone number] with your order number and details of the item(s) you wish to exchange. Our customer service team will provide you with instructions on how to return the item(s) and process the exchange.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item(s).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [contact email or phone number] with photos of the damage or defect. We will arrange for a replacement or refund as appropriate.

Return of Jiva-Tattva Brand Products Only:

• We accept returns only for Jiva-Tattva brand products purchased from our website. No returns will be accepted for products from other brands.

Return Policy Changes:

• We reserve the right to modify or amend our Return & Refund Policy at any time. Any changes to the policy will be reflected on this page.

Contact Us:

• If you have any questions about our Return and refund Policy, please contact us at:
  919990451900. Mobile: +919990451900.
  919990451901. Email ID: wecare@jivatattva.in